遺失賠償:

集運保障

所有貨件均受保障關於貨物在倉庫遺失或在運送及派遞時遺失~大陸或台灣轉運來港或大陸轉運到其他國家的

每票貨件最高賠償HK$400.00 ,其他國家轉運來港HK$780.00;.(如價值超過400元,請貴客戶自行購買保險)按每個集運單號計算。


貨物在甚麼情況下是可予賠償 

1.只限整件貨件遺失時才可索償;貨件內部份產品違失不接受任何索償; 沒有準確申報、虛報、瞞報之貨件不接受任何索償;提供商品購買憑證,

   證明產品數量及價值進行索償.

2.在外包裝完好的情況下,不受理任何形式下的破損賠償外包裝盒變形、拆損、裂損,但不影響內部產品等情況下,

3.對於非紙箱或木箱包裝貨件,不受理任何形式下破損賠償4.危險品及違禁品液體外漏不接受任何破損賠償

5.易碎、容易破損及沒有合適保護之物品(食品、陶瓷、玻璃、液晶顯示屏、塑膠製品等)不接受任何破損賠償。

貨件破損的賠償方法:

破損貨物不可正常使用,按破損比例賠償最多 30% 運費。



索償情序:

1.簽收前先檢查貨物外包裝是否完好,重量是否有明顯差別

2.無論是否發現外包裝有明顯破損,簽收前都要在快遞員/工作人員面前驗貨再進行收

3.發現貨物破損後,請準備好購買憑證、外包裝、箱內包括、實物照片等信息,通知我們安排後續賠償工作

貨物簽收需當快遞員/工作人員面前簽收,如發現破損可以選擇即時拍照並拒絕收貨。

用戶請準備以下資料以便索償:商品購買憑證(需包括產品之數量及價值)、

破損的圖片(包裝內外及產品圖片)及賣家的聯絡方法

以郵件的方式遞交所有資料發送郵件至 1669364889@qq.com

標題為「會員號碼+運單編號+索償金額+電話號」。如缺少其中一項,或我們無法與賣家進行確認,我們將不會接受索償申請。

如我們無法與賣家進行確認,我們將不會接受索償申請;

用戶提供完整資料後,我們會於 7 個工作天內做出答覆;

用戶貨物簽收後 3 天之後,將不再接受任何索償申請;

貨物入轉運倉庫後超過 30 天沒有認領,並且客戶未提出索償的,不再參與索償

索償完成後我們會以電郵通知收款安排。



Order of claim:


1. Before signing for receipt, check whether the outer packaging of the goods is intact and whether there is a significant difference in weight


2. Regardless of whether the outsourcing package is found to be obviously damaged, check the goods in front of the courier/staff before signing for receipt.


3. After discovering the damage of the goods, please prepare the proof of purchase, the outer packaging, the contents of the box, the physical photos and other information, and notify us to arrange the follow-up compensation work


The receipt of the goods needs to be signed in front of the courier/staff, if it is found to be damaged, you can choose


Take pictures immediately and refuse to receive the goods.


The user should prepare the following information in order to claim compensation: the proof of purchase of the product (which must include the quantity and value of the product),


Broken pictures (inside and outside of the package and product pictures) and the seller’s contact method


Submit all information by email and send email to 1669364889@qq.com


The title is "Member Number + Waybill Number + Claim Amount + Phone Number". If one of them is missing, or we cannot confirm with the seller, we will not accept claims.


If we cannot confirm with the seller, we will not accept the claim;


After the user provides complete information, we will reply within 7 working days;


After 3 days after the user signs for the goods, no more claims will be accepted;


If the goods have not been claimed for more than 30 days after entering the transshipment warehouse, and the customer has not filed a claim, they will no longer participate in the claim


After the claim is completed, we will notify the collection arrangement by email.